WEBVTT

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The FileMaker platform to me represents the lifeblood of the company.

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It has allowed us to streamline processes and really thrive.

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I’m Guy Halligan: Lead FileMaker Developer here at Harvey Water Softeners.

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So: Harvey Water Softeners is the largest domestic manufacturer of water softeners in Europe

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and we are also the number one brand in the UK and we have 400 staff here working.

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We started using the FileMaker platform over 20 years ago: we use it across every facet of the business.

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Our partnership with FileMaker is definitely a bet that’s paid of.

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So when I joined the company 20 years ago: there was no real sort of automated system.

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It was all done on paper: it was all disconnected: there was a lot of manual repetition.

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There was an early version of FileMaker running a stand alone file

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and we looked at it and I thought well that’s got potential.

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So now we have over a hundred custom apps controlling every facet of the business.

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As a company: obviously we have explored other offerings from other vendors

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but: you know: we find FileMaker gives us the best return of investment, really.

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It’s so extensible and scalable as a platform, we estimate it saves us

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in process control, over £1 million a year.

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Our warehouse crew, obviously, uses it for stock and inventory

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We use iPads just to help pick stock and manage stock and inventory, so we never run out.

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Our installations teams use iPads to manage their routes and installing the softener with the correct parts.

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I think the biggest improvement that we’ve seen is through our sales department

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because we’ve gone from a traditionally, paper-based process, for years that we were doing

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to a fully digital process through iPads and office-based systems

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that have basically allowed us to have a 40% growth year on year

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since we introduced it in 2013.

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FileMaker has been innovating and developing its platform

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and every new set of tools it gives us allows us to innovate and grow our company.

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It really gives us the tool set as developers we need to do the job that we need to do.

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You can’t really call yourself a workplace innovation platform without practicing what you preach

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and that’s exactly what FileMaker does.